Effective Date: March 23, 2026

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This Shipping Policy outlines how Peptiq Labs (“we,” “us,” or “our”) processes and ships orders placed through our website.

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By placing an order, you agree to the terms of this Shipping Policy.

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1. Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing time refers to the time required to prepare, package, and dispatch an order. Processing time does not include transit time.

Peptiq Labs reserves the right to delay or cancel an order if additional verification is required or if the order raises compliance or regulatory concerns.

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2. Shipping Methods & Carriers

We ship orders using reputable domestic carriers. Available shipping methods, costs, and estimated delivery times are displayed at checkout.

Peptiq Labs does not guarantee delivery dates or transit times, as shipping performance is dependent on the carrier once the order has been dispatched.

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3. Shipping Locations

Peptiq Labs currently ships within the United States only, unless otherwise stated on the Website.

Customers are responsible for ensuring that products may be lawfully shipped to and possessed in their jurisdiction.

Peptiq Labs reserves the right to restrict shipping to certain locations or jurisdictions at its sole discretion.

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4. Shipping Confirmation & Tracking

Once an order has shipped, a shipping confirmation email with tracking information will be sent to the email address provided at checkout.

Tracking updates are provided by the carrier and may not reflect real-time status.

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5. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Peptiq Labs is not responsible for:

• Delays caused by incorrect or incomplete addresses

• Orders delivered to an incorrect address provided by the customer

• Orders returned due to address errors

Additional shipping fees may apply for reshipment.

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6. Risk of Loss

Risk of loss and title for products pass to the customer upon shipment.

Peptiq Labs is not responsible for loss, theft, or damage occurring after delivery, except as outlined in the Returns & Refund Policy.

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7. Shipping Delays

Peptiq Labs is not responsible for shipping delays caused by:

• Carrier issues

• Weather events

• Natural disasters

• Customs or regulatory inspections

• Force majeure events beyond our control

Shipping delays do not qualify for refunds unless expressly stated in the Returns & Refund Policy.

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8. Damaged or Lost Shipments

If an order arrives damaged or is lost in transit, customers must notify Peptiq Labs within 7 days of the delivery date or expected delivery date.

Please include:

• Order number

• Description of the issue

• Photos of damaged items and packaging (if applicable)

Claims submitted without sufficient documentation may be denied.

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9. Regulatory & Compliance Considerations

Products sold by Peptiq Labs are intended for laboratory research use only.

Peptiq Labs is not responsible for:

• Orders seized, delayed, or restricted by regulatory authorities

• Orders denied delivery due to local, state, or federal regulations

• Customer non-compliance with applicable laws

Refunds or replacements are not guaranteed in such cases.

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10. Changes to This Policy

Peptiq Labs reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the Website.

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11. Contact Information

For questions regarding shipping, please contact:

Peptiq Labs
Email: info@peptiqlabs.com
Website: www.thepeptiqlabs.com